Browse through these FAQs to find answers to commonly raised questions.
If you still can't find an answer to your question, please feel free to contact us

Frequently Asked Questions

How can I pay for the products?

Payments are processed through Payhip. Payhip currently support PayPal and Stripe. Stripe accept the following payment methods:

• Cards
• Bank debits
• Bank redirects
• Bank transfers
• Buy now, pay later
• Real-time payments
• Vouchers
• Wallets

What is Payhip?

Payhip is an e-commerce platform that enables us to sell digital products to you in secure platform. They host the files, process the payments, and deliver your purchase to you.

Is Payhip safe?

Yes, Payhip is secure. They don't store card details - all payments are handled by PayPal and Stripe.

How do I receive my digital purchase?

Upon completing your purchase, you will be immediately provided a download link to your product. You will also be emailed a link to your download. If you don't receive your download, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please contact us.

Do my download links expire/have a download limit?

The download links expire after one use, and require verification before another download happens.

Can I download my purchases on mobile?

While you may browse and purchase from your phone, please be aware that the majority of our products are delivered as compressed ZIP files. That means you will need to unzip them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we would not recommend it.

I need a new download link because I lost my link

If you lose your link and need a new one within 30 days of your purchase, just contact us. After that point, it is our policy not to provide new download links. We suggest that you backup your files in the cloud or on an external device for safety.

Do you accept returns/issue refunds?

Due to the digital nature of our products, FPL Video Templates is not able to accept returns.
However, we want you to be 100% satisfied with the products. So, if you encounter any issue within the 30-day refund policy period, please contact us at contact@fplvideotemplates.com. Please view our Refund/Returns Policy for more details on eligible refunds.
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